FAQ – You've got questions, we've got pawswers 🐾
📦 How long does shipping take?
Since all our products are made-to-order, please allow **2–7 business days for production**, plus shipping time:
- EU & UK: 3–10 business days
- US & Canada: 5–12 business days
- Rest of the world: 7–20 business days
You’ll receive a tracking link as soon as your order ships!
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🎨 Are your products really made-to-order?
Yes! Every item is printed just for you when you place an order.
This means less waste and more love – but it also means we don’t keep stock, so please allow time for production.
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🐶 Do you accept returns or exchanges?
We gladly accept returns **if there’s a problem** with your order (e.g. damaged, misprinted, or wrong item).
Just email us at [pawtroofficial@gmail.com] with photos and your order number.
We don’t accept returns for wrong size or change of mind, so please double-check our size guide before ordering!
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💳 What payment methods do you accept?
We accept most major payment options:
- Credit/debit cards (Visa, MasterCard, etc.)
- PayPal
- Apple Pay / Google Pay (where available)
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🌍 Do you ship internationally?
Yes, we ship worldwide! 🌎
Shipping costs and times may vary depending on your location – everything will be shown at checkout.
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🐾 Still need help?
No problem! Just shoot us an email at [pawtroofficial@gmail.com] and we’ll get back to you as soon as we can.